Support

How can we help?

We're a small team and respond to every message.

Contact Us

For questions, bug reports, or feature requests, email us at schirlemix@gmail.com. We typically respond within 24 hours.

Common Questions

How do I build a custom palette?

Tap the palette icon to open the palette builder. You can add paints by color family, search by name, or start with one of the 8 presets.

What are credits?

AI-powered features (AI recipes, palette advisor, mentor chat) cost 1 credit per use. Painting critiques cost 5 credits. New accounts receive 25 free credits. Additional credits can be purchased in-app.

Can I use schirleMix on multiple devices?

iOS and Android purchases are tied to your App Store or Play Store account. Desktop licenses (macOS/Windows) can be activated on up to 3 machines. You can deactivate a machine to free up a slot.

Are my images uploaded anywhere?

Reference images stay on your device. The only exception is painting critique — if you submit an image for critique, it is sent to Anthropic's Claude API for analysis. We do not store it on our server. See our privacy policy for details.

How do I request a refund?

For iOS or Android purchases, request a refund through the App Store or Play Store. For desktop purchases, email us at schirlemix@gmail.com.

How do I delete my account?

Email schirlemix@gmail.com with the subject "Delete my schirleMix account" and the email you used to sign in. All server-side data will be deleted within 7 days.